About us

Return and Refund Policy

Thank you for shopping at Crypto Nations Trading SPLLC.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Crypto Nations Trading SPLLC, P.O. Box 94427, Abu Dhabi, United Arab Emirates.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Crypto Nations , accessible from www.cryptonations.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours from time of purchase without giving any reason for doing so. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement within 24 hours of Your online purchase by email: support@cryptonations.com
We will reimburse You within 14 days or less from the day on which We receive the financial confirmation. We will use the same means of payment as You used for the Order, and You will incur only card processing fees.

Cryptocurrency Order Cancellation Rights Policy

To cancel Your Cryptocurrency order in accordance with Order Cancellation Rights policy, You need to send an email to support@cryptonations.com advising the address sent from, the order reference number, which cryptocurrency, which coins and how many coins were sent. Please enter Your wallet address with the network details to receive your refund amount within the next 2-3 business days. You will receive an email from support@cryptonations.com informing and confirming to You that the merchant has authorized a refund. The crypto funds returned will be less than the original amount initially sent to cover the processing network fees involved.

Cryptocurrency Purchases

Our Cryptocurrency sales funds can be received via Pallapay or directly into our wallets. Pallapay is a third-party non-custodial wallet for Crypto Nations Trading SPLLC. For more information on Pallapay, please visit their website www.pallapay.com.
We accept the following Cryptocurrencies via Pallapay:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Tron (TRX)
  • Palla (PALL)
  • USDT (ERC20)
  • USDC (ERC20)
  • DAI (ERC20)
  • USDT (TRC20)




Conditions for Return & Replace

In order for the Goods to be eligible for a return & replace or refunded with a store credit certificate, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging
  • The Goods have not been worn and washed
  • The Goods are not altered or damaged in any way
  • You received a confirmation email to return the Goods

The following Goods cannot be returned & replaced or refunded if:

  • The supply of Goods made to Your specifications or are clearly personalized
  • The wrong size of Goods were initially requested by You in Your Order
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items

We reserve the right to refuse returns & replacements or refunding of any merchandise that does not meet the above return & replace conditions after inspecting the Goods received and at our sole discretion.  

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
Crypto Nations Trading SPLLC
P.O. Box 94427
Abu Dhabi, UAE
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. Upon actual receipt of the Goods or proof of received return delivery, Crypto Nations Trading SPLLC will then send the agreed replacement Good by return delivery or refunded with store credit certificate by email.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email: support@cryptonations.com